DIANE KASTRAN

6340 Americana Drive Unit 707

Willowbrook, IL 60527

(630) 325-5248

dianekastran@att.net

 

Professional Experience

 

Insight Global, Rosemont, IL

Temporary Assignment-AT&T Project Coordinator 09/13 – Present

·  Assisted customers, technicians, field engineers and Management with any concerns or questions regarding site status in a professional, thorough and courteous manner.              

·  Coordinate with clients and field service members to schedule site visits for surveys and remediation to complete a bandwidth increases.

·  Assisted Management in resolving escalated issues.

·  Assist Management by contacting clients after completion of the project to insure their satisfaction.

 

Waste Management, Downers Grove, IL

Dispatcher 11/09 – 03/12

·  Dispatch nearest driver to recover trash, recycling or yard waste from a location not on his scheduled route.  These requests for recovery would come from the customer service department.

·  Assisted route supervisors with updating and correcting routing issues.

·  Worked with customer service when needed to update and correct customer account issues.

 

Customer Care Specialist 02/08 – 11/09

·  Track and confirm satisfactory resolution to reported missed pick ups and complaints

·  Assist customers with any other issues that are brought to my attention during follow up calls

·  Maintain a weekly closed ticket report tracking the number of reported missed pick-ups, the number of failed recoveries, and the number of customer cancellations caused by missed pick-ups.

 

Customer Service Representative-Call Center08/05 – 02/08

·  Assisted customers with any concerns regarding services and billing in a professional, thorough and courteous manner.              

·  Completed paperwork / tickets required to make corrections or changes to customer accounts.

 

Kelly Services, Oak Brook, IL

Temporary Assignment-Waste Management CSR04-05 – 08/05

 

Teleperformance USA, Oak Brook, IL

Customer Service Representative-Call Center03/04 – 04/05

·  Provided service, and reconciled issues for card holders.

·  Utilized excellent customer service skills to expedite sales.

 

The Custom Companies, Northlake, IL

Customer Service Representative-Call Center 05/03 – 10/03

·  Provided customers with information concerning freight in transit.

·  Formulated quotes for regular and customized freight movement.

·  Coordinated pick up and drop off arrangements.

 

Efmark Corporation, Westmont, IL

Call Center 10/02 – 04/03

·  Fielded calls from customers and automated systems concerning faulty ATM machines and dispatched technicians for repair service.

·  Recorded technicians repair completion data for billing department.

 

WorldCom, Oakbrook Terrace, IL

Circuit Designer-Western Region12/00 – 12/01

·  Designed DS3 circuits obtained through daily queues / reports

·  Interfaced with sales, local operations, long distance customers, IXC capacity planners, and internal customer service departments to assist with design layout records, escalations, and verification the capacity needed for potential orders to generate revenue in the most efficient and profitable manner.

 

LMP Specialist 09/99 – 12/00

·  Maintained and distributed the weekly / biweekly capacity reports to be utilized by the sales department and network planners to augment routes before exhaustion.

·  Responsibilities also included involvement with ‘special capacity’ projects when assigned.

 

Receptionist02/94 – 09/99

·  Operated busy switchboard,  greeted and directed visitors.

·  Maintained telephone listings for all personnel.

·  Sort and distribute faxes, mail, and other parcel deliveries.

 

Education

·  Kishwaukee College, Malta IL – Associates Degree in Science.

 

Computer Skills

·  MAS

·  Microsoft Office, Word, Outlook, and Excel.

 

 

References available upon request